Building Service Organizations That Scale

I help service leaders turn fragmented operations into disciplined, data-driven growth engines.

I work with service organizations that have outgrown informal ways of operating. Regional variation, reactive firefighting, disconnected systems, and unclear ownership all create drag.

My focus is helping those organizations build operating models that scale: standardized workflows, practical governance, useful KPIs, installed base growth strategies, and AI or analytics initiatives tied to real operational decisions.

The goal is simple: turn service from a cost center into a business function that improves customer outcomes, creates recurring revenue, and gives leaders better control of performance.

Favorite Resources

Intrinsic Motivation

The intersection of autonomy, purpose, and mastery.

Ikigai: The Japanese Secret to a Long and Happy Life

The intersection of what you are good at, what you love, what the world needs, and what you can be paid for.

Sell Yourself Sell Your Work

Doing technically brilliant work may be enough for your personal gratification, but you should never think it's enough.

Visual Capitalist

If you like data, you'll love this site. Be sure to subscribe...it's FREE!

7 Habits of Highly Connected People

1. Be interested in other people 2. Share your network 3. Do five-minute favors 4. Give with no strings attached (neither invisible or implied) 5. Inspire giving in others 6. Always look for ways to help someone 7. Reconnect with weak ties

How to Identify Bias: 14 Types of Bias

Understanding your biases and assumptions is crucial to clear thinking and scientific literacy. All of us, no matter our education, intellectual commitment, or good intentions, are susceptible to biases.

Life Changing Quotes

21 timeless life changing and inspirational quotes

Master the Best of What Other People Have Already Figured Out

An amazing resource to learn and grow. Be sure to sign up for the FREE newsletter.

Mastering Habits to Stay Healthy, Be Happy, and Be Productive

Wisdom from the author of Atomic Habits. Be sure to sign up for the FREE newsletter.

The Good Service Scale

Assess the quality of your service using the 15 Principles of Good Service Design.

Compress to impress

Make primary goals and keep them simple.

Trying Too Hard

A truth that applies to almost every field is that it’s possible to try too hard, and when doing so you can get worse results than those who knew less, cared less, and put in less effort than you did.

Craig Groeschel Leadership Podcast

Excellent source for leadership advice

The Manager's Handbook

A practical operating guide for managers building healthy, high-performing teams.

Leaders Show Their Work

A useful reminder that leadership requires making context, decisions, and tradeoffs visible.